A Publication of WTVP

With growing global competition, quality management is becoming increasingly important to the leadership and management of all organizations. And becoming registered to a quality standard like ISO or QS 9000 can pay big dividends, according to a recent survey published by the American Society for Quality and the Automotive Industry Action Group. Manufacturers reported benefits of $300,000 to $10 million as a result of registration in the form of sales increases, improved on-time delivery, reduced defects, and fewer product returns.

By applying these eight quality management principles, adopted in the ISO 9000:2000 standard, organizations will produce benefits for customers, owners, and suppliers.