A Publication of WTVP

Embrace Constructive Conflict Resolution

by Dee Brown |
Graphic Embrace Constructive Conflict Resolution

Whether you spend your days in a workplace, school or at home, conflict is bound to happen. How you manage and resolve conflict can make all the difference, with the potential to improve relationships, foster healthy communication, motivate innovation, and create a more positive environment for everyone involved.

Creating a constructive environment for conflict resolution can be difficult, but there are certain steps you can take to make the process easier and more effective. It gives everyone a space to be heard, understand the other person’s perspective, and find a resolution that works for all parties.

For conflict resolution to be constructive, it must meet certain criteria. First, the process should be fair and just. Second, it should be based on mutual respect. Lastly, it should be aimed at finding a solution that meets the needs of the involved parties.

There are various causes of workplace conflict including personality clashes, differing opinions on work-related matters, and general feelings of tension in the office.

Sometimes conflict is caused by a specific event, such as someone taking credit for another person’s work. Other times, it may be the cumulative effect of several small incidents that have not been addressed.

Ignoring or avoiding conflict will not make it go away. In fact, it will only make it worse. The first step to resolving conflict is to address it head-on.

Tips for Constructive Conflict Resolution

1. Communicate openly and honestly

The most important thing you can do when communicating with someone you disagree with is to be upfront about your thoughts and feelings. Don’t try to hide your true views or withhold information that you think may be unfavorable. Doing so will only make the situation worse. However, in order to be heard, you must remain respectful.

2. Listen to the other person’s point of view

It’s crucial to try to understand where the other person is coming from. It may be helpful to ask questions and restate what you’ve heard in your own words. This will let the other person know that you’re listening and trying to understand his/her perspective.

3. Avoid making assumptions

Don’t assume that you know the other person’s thoughts or feelings. Instead, ask them directly. This will help to avoid miscommunication and misunderstandings. Often times, people develop their own perspective and it has nothing to do with the other party.

4. Be willing to compromise

In many cases, conflicts can be resolved through compromise, with both parties walking away feeling like there was a fair resolution to the matter. But this is easier said than done. Compromise requires give-and-take from both sides. It’s often worth it if it avoids a long-lasting disagreement.

5. Seek professional help if necessary

If you’ve tried to resolve conflict without success, seeking professional help may be worthwhile. A mediator or counselor can assist you in communicating with the other person and finding a resolution that works for both of you. If you work in a corporate environment and you feel that the conflict impacts your ability to work, you should seek help from Human Resources to address the issue.

6. Keep the lines of communication open

This will help to prevent future disagreements from escalating into full-blown arguments. 

7. Be prepared to apologize

If you were the one who caused the conflict, apologize. A sincere apology can go a long way towards repairing a damaged relationship.

8. Avoid making personal attacks

This includes name-calling, insults and other forms of verbal abuse. This type of behavior is very unproductive. 

9. Take a break if necessary

This will give you both time to cool down and collect your thoughts. Instead of reacting emotionally, it’s better to give yourself time to calm down so that you can continue the discussion rationally. 

10. Be willing to forgive and move on

Holding onto anger and resentment will only damage your relationships and make it difficult to resolve future disagreements. Additionally, failing to forgive and leave it behind you can create a toxic work environment. 

By following these tips, you can resolve conflict constructively and positively.

Dee Brown

Dee Brown

is an entrepreneur, author, speaker, philanthropist and host of the WTVP program Self-Made with Dee Brown CEO. He is president and CEO of The P3 Group Inc. in Memphis, the nation’s largest minority-owned development and construction firm.
A member of the Forbes Business Council