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A Publication of WTVP

Douglas Adams said, "Nothing travels faster than light…with the possible exception of bad news, which follows its own rules."

At first glance, this might seem like an inappropriate subject for this time of year. But given the year we’ve had as a country, and the amazing resiliency of the American people, this might be the perfect time to talk about a serious subject. Bad news is always hard to deliver. Sure, telling people profits are up is a piece of cake. But what’s the best way to communicate messages that aren’t so good? In today’s challenging business climate, knowing how to deliver bad news to employees or customers is a skill worth mastering. Here are a few tips.

The bad news is, from time to time, you will be responsible for handling bad news.

The good news is, there are ways to deliver the news that will help people deal with it better. And in a weird, ironic way, you can take solace in the fact bad news is often the catalyst for positive change. Which isn’t all bad. IBI

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